Frequently Asked Questions

Find quick answers about orders, shipping, returns, and support.

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Orders

How do I know my order was placed successfully?

After placing your order, you will receive an order confirmation email. Please check your inbox and spam folder.

Can I change or cancel my order?

Please contact us as soon as possible at support@novathreadliving.com. Once an order has entered processing or has been shipped, we may not be able to change or cancel it.

Shipping

How long does delivery take?

Estimated delivery is usually 7–10 business days. Business days do not include weekends or holidays.

How long does order processing take?

Orders typically require 3–5 business days for processing before shipment. Some products may require additional processing time during peak seasons.

Do you provide tracking?

Yes. Once your order ships, you will receive a tracking number by email.

Returns & Refunds

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

Do you accept returns?

Return eligibility depends on the item condition and reason for return. Items must be unused, in original condition, and approved by our support team before being returned.

Where should I send returns?

Please do not send returns to our business address unless instructed. Return instructions will be provided after your request is approved.

Products

Are your products carefully selected?

Yes. Nova Thread Living focuses on practical products for pets, home, car, travel, and everyday living.

Do you sell personalized products?

Nova Thread Living mainly focuses on everyday essentials. Personalized gifts are handled separately through our gifting brand.

Customer Support

How can I contact you?

Email us at support@novathreadliving.com.

When will I receive a reply?

We typically respond within 24 business hours, Monday through Friday.