Terms of service

Clear and transparent terms for using our website and purchasing from Nova Thread Living.

Last updated: June 21, 2026

These Terms of Service explain the rules that apply when you access, browse, or purchase from Nova Thread Living. Please review these terms carefully before placing an order.

Table of Contents

1. 1. Business Information
2. 2. Acceptance of Terms
3. 3. Eligibility
4. 4. Products and Availability
5. 5. Pricing and Payments
6. 6. Order Acceptance
7. 7. Shipping and Delivery
8. 8. Returns and Refunds
9. 9. Customer Responsibilities
10. 10. Account Security
11. 11. Intellectual Property
12. 12. Prohibited Uses
13. 13. Third-Party Services
14. 14. Errors and Inaccuracies
15. 15. Disclaimer and Liability
16. 16. Governing Law
17. 17. Changes and Entire Agreement
18. 18. Contact Information

1. Business Information

This website is owned and operated by Nova Thread LLC under the brand name Nova Thread Living.

2. Acceptance of Terms

By accessing, browsing, creating an account, or purchasing from this website, you confirm that you have read, understood, and agreed to these Terms of Service.

These Terms also include any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, you must stop using this website.

3. Eligibility

By using this website, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence.

If you are under the age of majority, you may only use this website with the permission and supervision of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

4. Products and Availability

Nova Thread Living offers carefully selected products for pets, home, travel, vehicles, and everyday living.

Product descriptions, photographs, colors, measurements, specifications, prices, and availability may be updated without prior notice.

We make reasonable efforts to display product information accurately. However, colors and appearance may vary depending on screen settings, lighting, materials, production batches, or manufacturing differences.

We reserve the right to limit product quantities, discontinue products, restrict sales, or refuse service where permitted by applicable law.

5. Pricing and Payments

Product prices are displayed in the currency shown on our website or during checkout. Prices, discounts, promotions, and offers may change without prior notice.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payments are processed through secure third-party payment providers. Nova Thread Living does not directly store your complete debit-card or credit-card information.

Taxes, duties, customs charges, currency-conversion charges, or other fees may apply depending on your location and applicable regulations.

6. Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

Orders may be reviewed for payment authorization, fraud prevention, address verification, product availability, and fulfillment eligibility.

We may refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized payment activity
• Payment authorization or verification problems
• Incorrect billing or shipping information
• Product availability or fulfillment limitations
• Pricing, product-description, or inventory errors
• Abuse of discounts, promotions, refunds, or chargebacks
• Violation of these Terms of Service

If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

7. Shipping and Delivery

Delivery dates and shipping times shown on our website are estimates provided in good faith and are not guaranteed.

Delivery may be affected by carrier performance, customs clearance, holidays, weather, product availability, address problems, regional restrictions, or other events outside our reasonable control.

Tracking information is normally sent to the email address used during checkout after an order has shipped. Tracking may require 24–72 hours to begin updating.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Returns, replacements, cancellations, damaged-item claims, and refunds are governed by our Refund Policy.

Certain products may not qualify for return, including personalized products, final-sale items, clearance products, hygiene-sensitive goods, or products showing signs of use, unless required by applicable law.

9. Customer Responsibilities

Customers are responsible for providing complete and accurate information when placing an order, including:

• Full recipient name
• Valid email address
• Complete shipping address
• Apartment, unit, or building number when applicable
• Correct postal or ZIP code
• Accurate telephone number when requested

Please contact us as quickly as possible if you discover an error in your order information.

We cannot guarantee that an address or order can be changed after processing, production, fulfillment, or shipment has started.

10. Account Security

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You are also responsible for activity performed through your account, except where unauthorized activity occurs without your fault and applicable law provides otherwise.

Please contact us promptly if you believe that your account has been accessed without authorization.

11. Intellectual Property

Unless otherwise stated, the content of this website—including logos, brand elements, graphics, icons, photographs, written content, product descriptions, layouts, and design elements—is owned by or licensed to Nova Thread Living.

Website content is protected by applicable copyright, trademark, and intellectual-property laws.

You may use the website only for personal and non-commercial shopping purposes.

You may not copy, reproduce, modify, republish, sell, distribute, or commercially exploit our content without prior written permission.

12. Prohibited Uses

You agree not to use this website or its content to:

• Commit fraud or provide false or misleading information
• Violate any applicable law, regulation, or third-party right
• Attempt unauthorized access to accounts, systems, or data
• Upload malware, viruses, harmful code, or disruptive material
• Scrape, copy, reverse engineer, or interfere with the website
• Infringe copyrights, trademarks, privacy rights, or other rights
• Abuse discounts, promotions, chargebacks, returns, or refunds
• Send spam, harass others, or engage in unlawful activity

We may suspend access, refuse service, cancel orders, or take other appropriate action when prohibited activity is reasonably suspected.

13. Third-Party Services

We may use third-party providers for website hosting, payments, analytics, customer support, marketing, fulfillment, and delivery.

These providers operate under their own terms, policies, and privacy practices.

Nova Thread Living is not responsible for independent third-party websites, services, content, availability, or actions, except where applicable law provides otherwise.

Information about how personal data is handled is available in our Privacy Policy.

14. Errors and Inaccuracies

Website information may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, discounts, shipping fees, delivery estimates, inventory, or availability.

We reserve the right to correct errors, update information, or cancel an affected order at any time, including after an order has been submitted, where permitted by applicable law.

15. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain a reliable website and provide accurate product and service information.

However, the website, its content, and its services are provided on an “as available” basis to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, Nova Thread LLC will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from:

• Use of or inability to use the website
• Product purchases or product misuse
• Carrier delays or lost shipments
• Customs or import delays
• Third-party service interruptions
• Events outside our reasonable control

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited.

16. Governing Law

These Terms are governed by the laws applicable to Nova Thread LLC and its business operations, without regard to conflict-of-law rules, except where mandatory consumer-protection laws provide otherwise.

Customers should first contact Customer Support so both parties can attempt to resolve any concern or dispute in good faith.

Any unresolved matter will be handled through the appropriate legal process and jurisdiction permitted by applicable law.

17. Changes and Entire Agreement

We may update these Terms of Service from time to time to reflect changes in our services, business operations, policies, or legal obligations.

Updated Terms become effective when published on this page unless a later effective date is stated.

Your continued use of the website after an update means that you accept the revised Terms.

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and other published store policies, form the agreement governing your use of our website and services.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

18. Contact Information

Questions about these Terms of Service may be sent to our Customer Support team.