Shipping policy

Clear, reliable, and transparent shipping information for your Nova Thread Living order.

Last updated: June 21, 2026

Thank you for shopping with Nova Thread Living. This policy explains how order processing, shipping, tracking, delivery, customs, and shipping-related issues are handled.

Table of Contents

1. 1. Order Processing Time
2. 2. Estimated Shipping Time
3. 3. Delivery Summary
4. 4. Tracking Information
5. 5. Multiple Shipments
6. 6. Incorrect Shipping Address
7. 7. Failed Delivery or Returned Packages
8. 8. Lost or Missing Packages
9. 9. Customs, Duties, and Taxes
10. 10. Holiday and Carrier Delays
11. 11. Return Warehouse Notice
12. 12. Contact Information

1. Order Processing Time

Orders are typically processed within 3–5 business days after payment has been confirmed.

Business days are Monday through Friday and do not include weekends or public holidays.

Processing time allows us to verify order details, prepare the product, coordinate fulfillment, and complete quality checks before shipment.

Orders containing personalized, customized, made-to-order, or high-demand products may require additional processing time. Any product-specific estimate shown on the product page or during checkout should also be reviewed before ordering.

2. Estimated Shipping Time

After an order has been processed and shipped, the estimated transit time is usually 4–7 business days.

Shipping and delivery times are estimates rather than guarantees. Actual delivery may vary depending on the destination, product, fulfillment location, carrier performance, weather, customs clearance, seasonal demand, or other circumstances outside our reasonable control.

A product page, order confirmation, or checkout page may show a more specific delivery estimate based on the selected product and destination.

3. Delivery Summary

The total estimated delivery time begins after payment confirmation and includes both processing and shipping transit.

These estimates do not include unexpected delays caused by customs, carriers, severe weather, public holidays, incorrect addresses, or other events outside our reasonable control.

4. Tracking Information

When tracking is available, a shipping-confirmation email will be sent to the email address used during checkout after the order ships.

Please allow 24–72 hours for a tracking number to begin showing movement after shipment. A package may already be in transit even when the tracking page has not yet updated.

Customers are responsible for providing a valid email address and checking spam, junk, promotions, or other filtered folders for shipping notifications.

You may also use our Track Your Order page when tracking information is available.

5. Multiple Shipments

Orders containing multiple products may be divided into separate shipments.

Items may ship separately because of product availability, supplier location, fulfillment location, package size, inventory allocation, or carrier requirements.

You may receive more than one package and more than one tracking number for the same order. Separate packages may also arrive on different days.

Receiving only part of an order does not necessarily mean that the remaining items are missing. Please review all tracking notifications associated with your order.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify all address information carefully, including:

• Recipient’s full name
• Street address and house number
• Apartment, suite, unit, or building number where applicable
• City, state, province, or region
• Postal or ZIP code
• Country
• Telephone number when requested

If you discover an address error, contact us immediately at support@novathreadliving.com .

We cannot guarantee that an address can be changed after an order enters processing, fulfillment, or shipping.

7. Failed Delivery or Returned Packages

A package may be returned to the sender because of an incorrect or incomplete address, refused delivery, failed delivery attempts, restricted access, unpaid customs charges, or failure to collect the package.

If a package is returned for a reason caused by customer-provided information or failure to receive the shipment, additional shipping or reshipping fees may apply.

Delivery problems caused by an incorrect address, refusal, or failure to collect a package may not qualify for a full refund.

We will review the order and available carrier information before confirming the available options.

8. Lost or Missing Packages

If tracking has stopped updating for an unusual period or your package appears to be lost, please contact our Customer Support team so we can review the shipment and assist where possible.

When a carrier marks a package as delivered but you cannot locate it, please first:

• Check the mailbox, entrance, garage, reception desk, or delivery area
• Ask household members, neighbors, or building management
• Review any carrier delivery photograph or delivery notice
• Contact the carrier for delivery details or GPS confirmation

Packages confirmed as delivered by the carrier do not automatically qualify for replacement or refund. Each case is reviewed using the available tracking, carrier, and delivery information.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other local charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge paid to Nova Thread Living.

Customs authorities may delay, inspect, hold, or return a shipment. Nova Thread Living cannot control customs procedures or guarantee a specific customs-clearance time.

Refusing a shipment because of customs charges may result in deductions for shipping, return shipping, customs, or other costs before any eligible refund is issued.

10. Holiday and Carrier Delays

Processing and delivery times may be longer during holidays, promotional events, peak shopping periods, severe weather, transportation disruptions, customs delays, carrier congestion, or other circumstances outside our reasonable control.

Estimated delivery dates may change after shipment because carriers control transportation and final delivery.

We appreciate your patience during these periods and will provide reasonable assistance using the information available from the carrier and fulfillment provider.

11. Important Return Warehouse Notice

Before returning any item, contact Customer Support and wait for written approval.

After the request is approved, our support team will provide the correct return warehouse based on the product, supplier, and fulfillment location.

Products sent without authorization or to an incorrect address may be refused, delayed, lost, or ineligible for a refund.

Additional information is available in our Refund Policy.

12. Contact Information

If you have questions about order processing, tracking, shipping, or delivery, please contact our Customer Support team.