1. Order Processing Time

Orders are typically processed within 3–5 business days after payment confirmation. Business days are Monday through Friday and do not include weekends or public holidays.

Processing time allows us to verify the order, prepare the product, coordinate fulfillment, and complete quality checks before shipment.

2. Estimated Shipping Time

After your order has been processed and shipped, estimated transit time is usually 4–7 business days.

Delivery times are estimates and may vary depending on destination, carrier performance, weather, customs, seasonal demand, or other circumstances outside our control.

3. Delivery Summary

Product pages may display an estimated delivery window of 7–10 business days. This is a general estimate and may vary depending on the product and fulfillment location.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking updates to appear after shipment. Tracking may not update immediately even when the package is already in transit.

5. Multiple Shipments

If your order contains multiple items, they may ship separately depending on product availability, fulfillment location, or carrier requirements.

You may receive more than one tracking number for the same order.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at support@novathreadliving.com.

Once an order enters processing or shipping, we may not be able to update the address.

7. Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, refused delivery, failed delivery attempt, or failure to collect the package, additional shipping fees may apply.

We will do our best to assist, but delivery issues caused by incorrect customer information may not qualify for a refund.

8. Lost or Missing Packages

If your package appears lost, please contact us so we can review the tracking information and assist where possible.

If the carrier marks a package as delivered, we recommend checking with household members, neighbors, building management, and the carrier first.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

10. Holiday and Carrier Delays

Delivery times may be affected by holidays, promotional events, customs delays, carrier delays, severe weather, or other circumstances outside our control.

We appreciate your patience during these periods and will do our best to provide support when possible.